News
Playvox Expands Workforce Management Capacity Planner
Playvox, a provider of contact centre workforce engagement management (WEM) solutions, has expanded its Workforce Management (WFM) Capacity Planner solution. Within the Capacity Planner, contact centre leaders can do the following: Access historical data to generate a fluid capacity plan that forecasts volumes already built in the system; Obtain visibility with absence, shrinkage, and attrition […]
