Krishna Raj Raja

SupportLogic is acquiring Emtropy Labs, a provider of technology that automates quality assurance for contact centres. Financial terms of the deal were not disclosed. Emtropy Labs helps companies by analysing 100 per cent of customer interactions while enabling coaching loops in near-real time. Its technology will be integrated within the core SupportLogic SX platform in […]

SupportLogic, a support experience platform provider, launched the SupportLogic SX platform and applications for solving critical issues facing support organisations. Users of Intelligent Case Assignment in SX Predict can access SupportLogic’s AI-powered agent recommendations by suitability to work on the case, search for specific agents, or route inquiries to different queues. The new SupportLogic SX […]