Kentis Gopalla

Eleveo has joined Zoom Video Communications’ ISV Partner Program and is integrating its Workforce Optimisation (WFO) software suite with Zoom Contact Center. As an ISV, Eleveo contact centre optimisation and compliance tools will be available through the Zoom App Marketplace. Those tools include Workforce Management (WFM), Quality Management (QM) and Analytics modules. Eleveo’s Workforce Management […]

CommunityWFM has integrated its workforce management (WFM) solutions for contact centres with Zoom Video Communications’ Zoom Contact Center platform. The Zoom Contact Center integration with CommunityWFM provides features such as forecasting, scheduling, intraday management, adherence, time-off management, and agent portal technology. “We are excited to partner with Zoom as they move forward with their contact […]