IVR

Pindrop, a global technology offering security, identity, and intelligence for every voice, announced that VeriCall Technology, a solution offered by its wholly owned subsidiary Next Caller, is now the first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect, a cloud-based contact centre service platform. This offering will enhance call verification […]

Dubai Electricity and Water Authority (DEWA) has used its state-of-the-art digital infrastructure, including Artificial Intelligence (AI), to turn its Customer Care Centre into a interactive digital centre to enrich customer experience. The centre adds to DEWA’s smart channels for customers to complete their transactions anytime and anywhere. The company also provides all its services on […]