Gregg Johnson

With the new addition, Invoca aims to help marketers, sales teams, and contact centres maintain solid customer experiences while attracting new customers and generating revenue. Invoca, a provider of conversation intelligence for revenue teams, at its virtual summit, introduced a Salesforce Sales Cloud integration, new industry Signals & Scorecards, enhancements to its cloud Conversational IVR, […]

Invoca has launched Lost Sales Recovery, a new solution that spots missed sales conversion opportunities that occur when high-intent callers fail to reach a live agent because they hung up or reached voicemail. This technology also addresses an acute challenge for multi-location and franchise businesses by identifying these lost conversion opportunities across every location, region […]