How GPT-powered solutions can help improve customer service experiences, supercharge contact centre agents, and automate XM research. Discover top use cases for GPT tech in experience management and what to consider before deploying it.
Learn how AI and automation transform customer service, improve agent productivity, reduce support volume, and increase customer happiness.
Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]
Early beta testing of OpenAI solutions showcased potential to streamline contact centre operations. Calabrio has integrated its Calabrio ONE workforce management solution for contact centres with OpenAI’s ChatGPT and GPT-3, with GPT-4 also being evaluated. “Calabrio’s long-tenured research, customer collaboration, and partnerships with top-tier universities has established us as a pioneer in enterprise AI innovation […]
Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface. Linc has added GPT-3, the generative language model behind OpenAI’s ChatGPT, to its customer experience automation platform to equip retailers with natural conversational customer service support capabilities. Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface. In particular, […]
