Replacing legacy, menu-based interactive voice response and phone banking systems, Glia’s Voice GVAs allow callers to interact using natural language. Glia, a provider of digital customer service solutions, has added an artificial intelligence-powered voice banking feature and Secure Conversations, a solution that brings real-time service options to asynchronous secure messages, to its Glia Interaction Platform. […]
Glia, the provider of Digital Customer Service (DCS), and Tethr, the AI-powered conversation intelligence platform, announced a strategic partnership to help companies improve their customer experience and drive business results. Glia’s DCS platform enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Glia’s online collaboration tools, including […]
Glia, a provider of digital customer service tools, has extended the proactive outbound capabilities of its DCS platform with ChannelLess SMS and ChannelLess outbound calling. It enables service representatives to reach out to customers and add richer digital channels, such as chat, onscreen voice, or video, without breaking the connection. Glia’s ChannelLess architecture overcomes omnichannel […]
Glia, a provider of digital customer service solutions, has enhanced its messaging solution powered by Twilio for banks, credit unions, insurers, lenders, and other financial services companies. “Financial institutions are looking to captivate customers and nurture personalised digital journeys at scale. This is absolutely critical in order for businesses in the modern financial services industry […]
