Gainsight

Staircase AI Agent, the first member in the Atlas lineup, reviews touchpoints such as email, meetings, and product usage to identify sentiment and risk, then notifies the team with relevant alerts.

It allows businesses to not only automate their high-touch customer success management efforts but also scale them by leveraging digital channels.

Gainsight’s latest release expands the focus of Horizon to encompass generative capabilities.

Gainsight and Productboard announced a bi-directional integration between Gainsight CS and Productboard that helps product and customer success teams collaborate to drive customer satisfaction and guide roadmap strategy. With this integration, customer success teams can send customer product feedback from Gainsight directly into Productboard and track their customer product requests throughout the entire lifecycle. “There’s […]

Growth Molecules, a customer success consulting and training company, has partnered with Gainsight to expand its consulting services to now include the implementation of Gainsight’s new Essentials and Essentials Plus solutions. “Gainsight has long been the pioneer for customer success thought leadership and technology and one of the underlying drivers of the customer success movement […]

Growth Molecules, a customer success consulting and training company, has partnered with Gainsight to expand its consulting services to now include the implementation of Gainsight’s new Essentials and Essentials Plus solutions. “Gainsight has long been the pioneer for customer success thought leadership and technology and one of the underlying drivers of the customer success movement […]