Gainsight Announces the Launch of Atlas
Staircase AI Agent, the first member in the Atlas lineup, reviews touchpoints such as email, meetings, and product usage to identify sentiment and risk, then notifies the team with relevant alerts.
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Gainsight has announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their customers from onboarding to outcomes, with intelligence, personalisation, and scale.
Atlas, from Gainsight, supports every step of the customer’s post-sale journey. Companies can deploy AI agents to tackle critical challenges—from adoption and community moderation to risk identification, renewal management, and more. These agents work alongside human teams, powered by Gainsight’s CustomerOS platform, to help customers learn, adopt, connect, and succeed.
“Atlas represents our vision for the future of enterprise software. It marks a clear shift from people serving software to software serving people,” said Nick Mehta, CEO of Gainsight.
“For decades, teams have spent hours entering data, building dashboards, and managing workflows. With Atlas, companies can hire AI agents to take on that repetitive work, freeing people to build personal connections and making every customer feel special.”
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The first member of the Atlas family, the Staircase AI Agent, scans every touchpoint—email, meetings, Slack threads, product usage, support tickets, and more—to identify hidden sentiment and risk, then proactively alerts your team.
As the foundation of Atlas, Staircase AI showcases how intelligent agents can turn fragmented data into proactive adoption, risk mitigation, and retention programs at scale.
“AI agents that personalise outreach, learn in real time, and proactively address adoption challenges are exactly what modern Customer Success teams need,” said Madeline Shaw, Senior Director of Implementation and Customer Success at Mindbody.
“With tens of thousands of small business customers and a lean, high-impact team, we’re always looking for smarter ways to scale—and Atlas, from Gainsight, is the breakthrough we’ve been waiting for.”
Gainsight also introduced a Renewal AI Agent at its Pulse conference, aimed at helping companies manage customer retention more efficiently. The agent focuses on long-tail customer segments where manual outreach is often limited, using AI to deliver personalised engagement and apply proven strategies typically used by high-performing Customer Success Managers.
In addition to the Renewal AI Agent, Gainsight also unveiled several new members of the Atlas family, i.e., Staircase AI Agent, Gainsight AI Agent in Slack, Adoption AI Agent, and Moderation AI Agent.
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