eGain

AssistGPT comes with a best practice prompt library, which enables organisations to add business-specific prompts.

Mutual clients will have access to the full Talkdesk cloud contact centre platform and eGain's suite for knowledge-powered digital engagement.

The offering will help businesses identify a high-value/high-impact use case.

The solution allows the conversation to be transitioned with full context to live chat, where subject matter experts handle the queries on eGain’s Advisor Desktop, while users get their questions answered from within Teams. eGain, providers of a knowledge platform for customer engagement, has integrated its eGain Knowledge Hub with Microsoft Teams with a certified […]

eGain, providers of a knowledge management platform for customer engagement automation, has integrated the eGain Knowledge Hub with Microsoft SharePoint. Powered by artificial intelligence and analytics, eGain Knowledge Hub offers a one-stop knowledge solution. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, enriching results that are based […]