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Customer Service Delivery

Enriching Customer Experience Through User Research

Better customer experiences are more likely to lead to faster revenue growth for brands than poorer CX experiences do.

Siya Hingorani

December 21, 2022

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What’s New with Dubai’s Vibe Martech Fest 2024?

16 hours ago Global leaders from McDonald’s, RedBull, Puma, Vodafone and more are set to share the secrets behind their successful campaigns at the Vibe Martech Fest, taking place on June 5 and 6, 2024, in Dubai, UAE.

How to Reinvent Growth Strategies to Match Customer Needs?

18 hours ago Around 81% of Singapore companies experienced more change in the last four years than in the previous two decades. Hubspot highlights its latest innovations to help SMEs to meet ever-changing customer expectations.

Webidoo Brings AI-Powered Marketing Tools to MEA

20 hours ago Webidoo’s solutions for small and medium businesses include Jooice, a patent-applied-for AI tool which enables SMEs to meet all of their marketing needs with one, easy-to-use and cost-effective solution.

Hyland Debuts Hyland Experience Automate

21 hours ago Hx Automate will drive Hyland customers to deeper intelligent content automation, transforming the way they leverage artificial intelligence for content and process management.

Veritonic Integrates AppsFlyer

21 hours ago This integration empowers Veritonic’s audio attribution solution with seamless access to real-time data on in-app conversion actions across mobile devices, encompassing installs, purchases, subscriptions, and more.

Salesforce Brings Slack AI Updates to Paid Customers

21 hours ago Slack AI’s latest integration includes a recap feature that delivers a daily morning digest containing summaries of channels a user wants to follow, but can’t always make immediate time for.

Shure Launches MV7 Podcast Microphone for Content Creators

2 days ago To elevate the user experience to the next level, the MV7+ podcast microphone integrates with the free, new MOTIV Mix Desktop app, Shure’s latest MOTIV software interface.

Stagwell Partners with Leverate Group

2 days ago This partnership significantly strengthens Stagwell's reach in the Asia Pacific region as well as the network's omnichannel media buying and activation capabilities.

Create Friction-Free User Experiences that Combat Choice Fatigue

2 days ago About 70% of consumers prioritise purchasing from the "right brand," while 30% of Gen Z shoppers hold over 70% of items in their cart for more than a day to conduct research. Mailchimp and Shopee reveal strategies to empower marketers to revolutionise loyalty.

Toku to Acquire AiChat

2 days ago Through this acquisition, Toku will gain AiChat's chatbot and messaging capabilities, fulfilling its vision of delivering seamless, personalised customer engagement across all channels.