Discover how to harness the power of customer service management (CSM) to create a future-proof customer service strategy. From resolving issues to optimising processes, learn how to drive a better customer experience in an experience economy.
Talkdesk, a cloud contact centre solutions provider, introduced Talkdesk Retail Experience Cloud, an artificial intelligence-powered customer service solution specifically made for retailers. Talkdesk Retail Experience Cloud unifies the customer journey across physical and digital channels. It includes the following: Pre-configured retail workflows and scripts; Retail-fluent, pre-trained AI; Proactive real-time reports, dashboards, and insights from the […]
