customer retention

Wishpond Technologies, a marketing-focused online business solutions provider has announced the acquisitions of certain assets and specific liabilities relating to the SMS marketing solutions platform Winback, product of AtlasMind Inc. for total consideration of $700,000. “We’re very pleased to announce our fourth acquisition this year,” said Ali Tajskandar, Chairman and CEO of Wishpond. “The synergistic […]

Atidot, the next-generation AI and predictive modeling platform for understanding policyholder needs, and Heath Gorilla, the leading provider of healthcare data, have announced a strategic partnership focused on providing data access and management tools that life insurers use to overhaul their customers’ journey from underwriting to portfolio management. The partnership will improve the experience of […]

The biggest challenge most marketers face isn’t attracting new customers and expanding the business. Or product innovation and the need to be on top of trends. It is customer retention. Digitisation has permeated every aspect of our lives, and marketers today are witnessing the rise of the “intelligent customer”. Before we look at how a […]

To those marketers who do not give B2B gamification a fair chance It was 2011. Popular marketers Gabe Zichermann and Sebastian Detarding were having a public debate on Gamification.  Their argument was not about the importance or the future of gamification marketing. Instead, it was about the syntax of game design. While Gabe believed that […]

Gamification marketing has proven to be a successful strategy with B2C brands over the decades. Humans are wired to enjoy playing games to survive or be a competitive winner. For decades, brands have taken advantage of this addiction in their marketing strategies. The ultimate goal is to acquire new customers, so while website banners and […]

Netflix is running a test cracking down on password sharing. Some customers are getting a message on their screens, prompting them to sign up for their own account if they aren’t watching with the subscriber. Netflix has historically ignored password sharing, even as about one-third of all users share passwords. Netflix is testing a feature […]

Acquiring new customers every day is good because they help in growing your business. But making a customer loyal to your brand is also vital as loyal subscribers keep your business running. Like creating creative marketing emails to attract new customers and convert leads, there are also strategies for improving brand loyalty. Here, we’re going to […]

Seeing the ways that machine learning and customer data can drive revenue through improved customer experiences is fascinating, the only real limit on how you can use ML-driven predictions is your imagination  Depending on your role, here are some of the uses we think are worth highlighting (and are explored in-depth below): For Marketers: Machine […]

“Designing growth marketing is not only about Performance Marketing campaigns but the power of your brand in consumers’ minds” – Speaking exclusively to MarTech Vibe, Xavier Nunes opines about growth marketing strategies, loyalty, MarTech scope and challenges. There are so many definitions and variations of “growth” nowadays. How would you define it? What does growth […]

Totango, the leader in customer success for the enterprise, released preliminary findings from the 2019 State of the Customer Success Industry and Salary Report. The report revealed that the customer success profession has grown exponentially year-over-year, expanding beyond traditional job titles and taking on a larger strategic and financial role in an enterprise’s business success. […]