Contact Centres

The DeepL Voice API allows businesses to stream audio and receive transcriptions in the source language, along with translations into up to five target languages.

AI-driven voice modification and accent neutralisation offer clarity but raise concerns about bias and transparency. Should brands disclose AI-modified voice, and what are the long-term effects on trust and diversity?

Through real-time data insights, Intradiem empowers contact centres to unlock previously untapped capacity.

Intermedia's addition of Contact Centre to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional customer experiences.

The partnership will enhance contact centre operations and enable enterprises to adopt flexible, secure, and scalable solutions.

Amazon Connect now offers automated segmentation for proactive outreach, delivering personalised and timely interactions across channels.

T-Metrics is uniquely positioned in the contact centre industry, delivering solutions that meet the highest government security standards in any deployment model.

Amazon Bedrock helps users easily experiment with and evaluate top foundation models for specific use cases.

Active Listening prompts users with context-aware genAI to ask questions, encouraging them to provide more responses in real time.

VoiceX-powered AI agents can enhance customer satisfaction by 40%, reduce operational costs by 60%, and boost customer engagement by 60%.