contact centre solutions

Waterfield Technologies, a contact centre solutions firm dedicated to delivering innovative solutions that span the entire contact centre, announced it has acquired Speech-Soft Solutions (Speech-Soft), further expanding its global delivery capabilities. Speech-Soft is a global provider of digital transformation services across the contact centre with specialisation in Cisco integration and support and is the driving […]

Genesys, a global leader in cloud customer experience and contact centre solutions, has announced new Messenger API support for Instagram, providing companies with a new way to interact and orchestrate personalised experiences across marketing, sales and service for customers on one of the world’s largest social media platforms. Instagram is quickly becoming a preferred social […]