CCaaS

Twilio’s new platform capabilities are designed to serve customer engagement needs across an entire business while also integrating seamlessly into existing tech stacks.

Integration will help customers take advantage of their CCaaS investments and realise the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments. […]

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr’s unified CXM platform, Modern Care Voice marks Sprinklr’s entry into the Contact Center as a Service (CCaaS) market with a voice offering informed by insights from modern channels, a radically different solution to […]

8×8, an integrated cloud communications platform provider, announced that it has entered into a definitive agreement to acquire Fuze, a provider in cloud-based communications for the enterprise. Under the terms of the agreement, 8×8 will acquire Fuze for approximately $250 million in stock and cash, subject to certain adjustments. The acquisition will accelerate 8×8 XCaaS […]

LogMeIn, a provider of cloud-based collaboration, communications and support solutions, released a new outbound calling tool aimed at SMBs. The tool, which integrates into the Boston-based company’s Unified-Communications-as-a-Service platform, GoToConnect, is designed to improve visibility into contact centre operations as well as add features aimed at improving efficiency. The announcement is the latest addition to […]