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Turnaround time on customer service request too slow: KPMG Banking Report
KPMG and BrandsEye recently published a report that revealed that banks in the UAE have struggled to manage the sudden and widespread shift to online customer service over the last year. BrandsEye is a London-based specialist in social data and market insights. Teaming up with accounting and advisory firm KPMG, the two firms analysed over 40,000 […]