Integrated with Avaya, Cognigy.AI, delivers 24/7, personalised service experiences at scale over voice and chat. Cognigy, a conversational artificial intelligence technology provider, has partnered with Avaya to deliver conversational AI solutions to Avaya’s contact centre customers and to integrate its conversational and generative AI solutions with the Avaya Experience Platform. Integrated with Avaya’s Experience Platform, […]
With property sales in Dubai having bounced back over the last 12 months, and with 64,000 units scheduled to come online in the next year, according to Dubai Land Department records, Avaya is helping Emaar Properties PJSC to fast-track growth with digital real estate buying experiences powered by Avaya Spaces, the workstream collaboration platform for […]
Avaya, a communications and collaboration platform recently announced a strategic relationship with Microsoft to create a powerful set of joint cloud communications solutions to define the future of customer and employee experience. Benefitting from the complementary strengths of both companies, the joint solutions include Avaya’s award-winning Avaya OneCloud CPaaS (Communications Platform as a Service) now […]
Business and technology leaders representing key vertical industries across the GCC agree that the organisations creating the future of customer experience will do so with a digital-first mindset that meets customers’ increasingly digital demands. The consensus was reached at Avaya CXO (Re)Connect, the first major in-person meeting of technology leaders hosted by Avaya in the […]
Fifty-eight percent of workers in the Middle East and North Africa region have felt happier over the past year as a result of working from home, according to a new study commissioned by Avaya. The Life and Work Beyond 2020 study, conducted by research firm Davies Hickman Partners, polled 10,000 consumers and workers in 11 […]
