These integrations will allow enterprises to improve customer experience and reduce illegal call spoofing First Orion, a provider of branded communication solutions for businesses, has integrated with Amazon Connect, Amazon Web Services’ omnichannel cloud contact centre platform. Amazon Connect contact centres can now use First Orion’s INFORM Paired branded calling and advanced brand spoof mitigation […]
InteractionSync can help increase interaction quality by enabling agents with a deeper customer focus TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon […]
Integration will help customers take advantage of their CCaaS investments and realise the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments. […]
NovelVox, a contact centre solutions provider, has launched Wallboards and Agent Dashboards for Amazon Connect contact centres. The feature-rich solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs. The wallboard comes with more than 50 interactive designs, including the gamified display of real-time […]
PCI Pal, a provider of cloud-based secure payment solutions, is partnering with VoiceFoundry, a TTEC Digital company that specialises in helping businesses improve customer engagement and the contact centre experience through customised solutions leveraging Amazon Connect. With PCI Pal being one of the first secure payment providers available in Amazon Connect, the partnership enables VoiceFoundry […]
