Dialpad extends its AI capabilities to include real-time assistance, virtual agents, AI CSAT, and more Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies to automate business processes and provide predictive insights. The company pioneered the use of AI in real-time speech recognition engines for business conversations and has […]
Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT Aisera, the AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across Customer […]
A third of organisations are applying AI across several business units, creating a stronger competitive differentiator by supporting decisions across business processes A recent survey by Gartner, Inc. revealed that over 80 per cent of respondents favoured automation for any business decision. As automation becomes embedded in digital business, the survey showed how organisations are […]
Instachat Builder shortcuts the entire process by automatically transforming any relevant text into training material, allowing customers to launch powerful chatbots. Botco.ai, a provider of conversational marketing solutions, launched Instachat Builder to accelerate the deployment of artificial intelligence-powered chat. It will allow companies to train Botco.ai’s chatbot directly on text information. “Historically, launching a chat […]
An innovative digital future is being paved by high-performance computers, cutting-edge AI-ML technologies, and open development With a rapid developmental evolution in next-generation technologies, the ability to process big data and its effects on data privacy and security have become key challenges for the tech sector today. Generalisation in high-performance computing is now enhancing the […]
It's no secret that artificial intelligence (AI) is one of the fastest-growing data-driven technologies being used worldwide, transforming every industry and every function in business.
Pindrop, a voice technology provider, announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call centre experiences. Pindrop will also make its suite of fraud detection and voice security solutions available on Google Cloud Marketplace, as it is now part of the Google Cloud […]
Sprinklr has integrated its Sprinklr Modern Care with Amazon Connect to unify the contact centre. With this integration, Sprinklr customers can now add voice services with Amazon Connect, and Amazon Connect customers can access a complete Unified-CXM platform from Sprinklr to give agents a 360-degree view of company conversations across more than 30 internal, digital, […]
Organisations worldwide are still accelerating digital transformation initiatives, especially conversational AI in customer service.
A semantic layer can help organisations bridge the gap between BI users and data science teams In the past, business analysts emphasised historical analysis while data science teams in an organisation attempted to surface exciting insights about the future. Business users make better decisions if they anticipate the future. Similarly, data scientists tend to build […]
