AI in Customer Service

The study reveals that 74% of industry experts across the APAC region anticipate downsizing due to AI's ability to simplify customer service operations.

Jio Haptik offers expert genAI consultancy services to help enterprises identify the ideal AI solutions, driving business transformation across the Middle East region.

SynXis Concierge.AI significantly elevate the customer service experience by providing swift and accurate resolutions.

Involving teams from the outset fosters a culture of acceptance within the business. Such willingness to embrace change is crucial for a successful transformation journey.

ZALORA’s new customer service AI-powered chatbot is the result of a partnership between ZALORA’s technology team and Forethought, a provider of customer-first AI experiences. 

New tools offer Personal Research Assistant, Personal Shopper/Problem Solver, Segment of Me, and more functionalities for personalised experiences.

As part of an editorially-driven initiative, Martechvibe in partnership with Cequens is studying the current and projected growth of AI implementation in customer service, and how organisations in the Middle East are re-imagining their strategies. 

The suites incorporate the powerful capability of the market-leading XM/os2, Qualtrics’ AI-powered platform to capture experience signals from any channel.

This strategic partnership will help enterprise retailers scale their operations globally and modernise their commerce platforms.

This joint effort will help global businesses utilise AI and data-driven strategies to dissolve siloes and transform into consumer-centric brands.