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Human-centred Conversation Design: The Secret Sauce Powering Better AI-enabled CX

Customer Experience

Human-centred Conversation Design: The Secret Sauce Powering Better AI-enabled CX

Artificial intelligence is woven into the fabric of modern life. It decides which tweets appear on your Twitter feed and recommends YouTube videos for you to watch. AI is involved when Google adjusts your route to follow the fastest way home or shows an ad for the Bluetooth headphones you’ve been dreaming about. The popularity […]

Maeve Condell

November 22, 2022

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