8X8

8x8 Omni Shield is an SMS fraud prevention communication API, is part of the 8x8 CPaaS portfolio, which integrates communication channels, including SMS, voice, chat apps, and video.

With voice self-service for 8x8 Intelligent Customer Assistant, companies can gain conversation insights from built-in analytics that deliver intuitive monitoring and reporting into customer journeys.

New updates for 8x8 Contact Centre include the 8x8 Supervisor Workspace, a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface.

8×8 Intelligent Customer Assistant is a conversational AI solution that enables businesses to create self-service experiences across all channels.  8×8, a cloud communications platform provider, has launched 8×8 Intelligent Customer Assistant, 8×8 Supervisor Workspace for 8×8 Contact Centre, and a platform-wide integration with OpenAI. 8×8 is infusing deeper artificial intelligence, natural language understanding models, and […]

8×8, an integrated cloud communications platform provider, released the 8×8 Connect Automation Builder, a no-code multichannel communications management solution. The new 8×8 communications platform-as-a-service (CPaaS) solution offers a visual way to build communication workflows. The Automation Builder is delivered via the 8×8 Connect multichannel communications management platform that allows organisations to manage text and voice […]

8×8, an integrated cloud communications platform provider, announced that it has entered into a definitive agreement to acquire Fuze, a provider in cloud-based communications for the enterprise. Under the terms of the agreement, 8×8 will acquire Fuze for approximately $250 million in stock and cash, subject to certain adjustments. The acquisition will accelerate 8×8 XCaaS […]