Riverbed Launches Alluvio IQ, A Unified Observability Service 

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Alluvio IQ leverages full-fidelity network performance and end-user experience data across every transaction in the digital enterprise

Riverbed announced Alluvio IQ, a new cloud-native, SaaS-delivered Unified Observability service that empowers IT with actionable insights and intelligent automation to fix problems faster and improve digital service quality. Alluvio IQ leverages full-fidelity network performance and end-user experience data across every transaction in the digital enterprise. It also applies AI and machine learning to contextually correlate data streams and alerts to identify the most business-impacting events. The new service enables IT organisations to “shift left,” empowering all staff to do the job of more experienced IT experts, freeing-up senior IT staff to focus on strategic business initiatives.

“We are thrilled to unveil Alluvio IQ and deliver on our vision to create a highly innovative, differentiated SaaS-delivered Unified Observability service,” said Dan Smoot, CEO of Riverbed. “Observability today has evolved in the market to deal beyond the challenges of application monitoring, testing, and management. As IT teams continue to face issues managing complex, highly distributed environments, Riverbed saw the need for a broader definition and approach to solving an expanded set of challenges. We believe a unified approach to observability is key to allowing organisations to take back the reigns of IT. It enables the transformation of massive amounts of data into actionable insights that drive enterprise performance and deliver exceptional digital experiences.”

Alluvio IQ – A More Comprehensive, Unified Approach to Observability

Alluvio IQ enables IT teams to address the challenges caused by today’s complex IT environments, resource constraints, and data silos. Alluvio IQ leverages full-stack, full-fidelity telemetry about the end user, the network, and the application to analyse 10+ million data points per minute for complete visibility, even in remote and hybrid work environments. Unlike other products that correlate events primarily based on time, Alluvio automates the process of gathering and correlating 10,000+ metrics per minute across time, device, location, and applications. Alluvio IQ also provides automated investigative workflows designed to replicate the best practices of expert IT teams—enabling enterprises to filter out noise, reduce escalations, set priorities, and scale knowledge residing in the minds of a few across the broader IT team.

Alluvio IQ enables IT organisations to move from simple monitoring and visibility to the full benefits of unified observability. Some of those benefits include:

  • MTTR reduction with actionable insights and intelligent automation improves digital service quality and enables more productive customers and employees.
  •  Improvement in first-level resolution rates enables junior teams to do senior staff’s job with confidence and without needing to escalate.
  • Increase agility and productivity by reducing alert fatigue so operators can focus on fewer, more critical events with more first-time fixes.

“Modern IT environments are highly distributed and increasingly complex, making it more difficult to effectively or efficiently manage these environments and deliver positive experiences,” stated Bob Laliberte, principal analyst of ESG. “Compounding the issue is the “Great Resignation” reducing the number of experienced operations team members. Riverbed’s Alluvio IQ enables organisations to transform vast amounts of data into actionable insights so operations can regain control, drive greater operational efficiencies (even with less experienced team members) and deliver enhanced customer experiences.”