ABOUT THE EVENT

Utilizing the customer experience to achieve brand loyalty and win return business has become the cornerstone of any business, including banking and financial institutions, in order to promote growth and a sustainable future. The BFSI sector must sharpen its focus on the total brand experience it offers to its clients in light of the industry’s fiercer competition.

Then CX NXT BFSI Summit was held for the first time in London on 24 May, 2023. This event  discussed the latest trends and challenges around changing consumer behaviour within the BFSI sector and explored steps on how to adapt the customer journey to the current market conditions. The event highlighted the latest technological developments that can help enhance a company’s ability to generate revenue, improve efficiency and productivity and lower cost to serve their individual customer.

WHAT TO EXPECT AT CX NXT BFSI SUMMIT

120+ Attendees

30+ Speakers 

12+ Hyper-focused CX sessions 

100+ Companies