Zain KSA and Liferay, an open-source company that provides free documentation and paid professional service to users, has teamed up with Liferay to enhance customer experiences.
Under the partnership, Zain KSA will leverage Liferay’s Digital Experience Platform (DXP) which utilises advanced cloud computing solutions.
According to Liferay, its platform contributes to the success of Zain KSA’s comprehensive development strategy which rests on three pillars: making strategic investments to provide the best products and services, paving the way for a digital society and a knowledge economy by supporting the digital transformation targets of Saudi Vision 2030, and elevating the quality of life in the Kingdom by ensuring a consistent and quality customer experience.
With the boom of the knowledge economy keeping up with the customers’ ever-evolving demands, Zain KSA will make significant progress by leveraging Liferay’s digital solutions and programs, providing its customers with a broader range of services that are interconnected as part of a highly integrated and automated ecosystem serving to enrich their journey. This enhances Zain KSA’s value proposition in addition to its high-level performance and reliability ensured by its ultra-fast 5G network that is available across the Kingdom.
Rayan bin Abdullah Al-Turki, Chief Communications Officer, Zain KSA, said: “With our vision to drive the digital frontier and innovation agenda and as one of the salient contributors to the Kingdom’s digitisation plans, our aim is to deliver optimum services to our customers. We are firm on our core principles of customer centricity and digital first. Our collaboration with Liferay is in sync with our strategy to transform and modernise customer end-to-end experiences across all touchpoints resulting in personalised services and scaling overall digital journeys.”
By offering upgraded end-to-end customer lifecycle experiences and data-driven personalisation within a suite of connected applications built with full security on a single platform, Zain KSA will benefit from its partner’s globally renowned expertise and capabilities to take its customer experience to the next level.
Moussalam Dalati, General Manager, Liferay Middle East said, “Since the inception of our operations in the Kingdom, Liferay is committed to deliver its promise of best-in-class innovation-led digital experience platforms that help organisations with a holistic view and upsell. We are pleased to announce another collaboration that will lead the way for accelerated transformation and agile service delivery, to be ready for the future.”
“Industries across are going through unprecedented change due to increased customer expectations that demand agility and capabilities and are hence compelled to adopt modern technologies to keep pace with the dynamic landscape. A customer-driven sustainable model was and is key to Zain. By deploying Liferay’s open-source, flexible and scalable solution, customers of Zain will be able enjoy unified, seamless and delightful experiences,” he added.