Vonage to Launch Enhanced Noise Cancellation
Vonage's Enhanced Noise Cancellation provides an immediate and effective way to improve customer experiences that drive engagement, whilst providing better recordings and analytics.
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Vonage, a global cloud communications company, helping businesses accelerate their digital transformation and a part of Ericsson, has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Centre (VCC).
Savinay Berry, EVP Product and Engineering for Vonage, said, “Audio quality is often a concern when it comes to a busy contact centre environment, and the addition of inbound noise from a caller can make the experience a challenging one. By embedding the technology to ensure optimal audio quality from within the Vonage Contact Centre, agents are more productive and more efficient while providing a better experience for customers. This seamless experience helps drive the kind of personal and meaningful engagement that leads to long-lasting customer relationships.”
Mary Wardley, VP, Customer Service and Contact Centre for IDC, said, “The ongoing prevalence of voice in a world where consumers are connecting with businesses and their favourite brands from literally anywhere has driven a considerable demand for clear, concise and noise-free, two-way connections. Vonage’s introduction of Enhanced Noise Cancellation provides an immediate and effective way to improve customer experiences that drive engagement while also providing better recordings and analytics to help businesses resolve issues faster and gain better insights that drive data-driven decisions.”
This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.
