Talkdesk and Dennemeyer Partner to Streamline CX
The Dennemeyer Group will deploy multiple Talkdesk solutions to ensure contact centre agents have the tools and support to deliver seamless CX.
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Talkdesk, a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced that Dennemeyer, an intellectual property (IP) full-service provider managing over three million IP rights of over 8,000 customers globally, has chosen Talkdesk to streamline its CX.
Ines Järvsoo, Customer Experience Manager at Dennemeyer, said “The solutions from Talkdesk align perfectly with our mission to act as one global team for service excellence in all aspects of IP. By empowering our specialists with innovative tools, Talkdesk helps us realise our commitment to upholding first-rate standards, strengthening employee satisfaction, and ensuring our customers feel valued and supported wherever they are located. Through this partnership, we hope to foster customer loyalty and company growth.”
Tiago Paiva, Chief Executive Officer and Founder of Talkdesk, said, “Talkdesk is proud to add Dennemeyer to its growing roster of global companies using the company’s AI-powered contact centre technology to enhance agent and customer experience. We look forward to doing great things together.”
The Dennemeyer Group will deploy multiple Talkdesk solutions to achieve these goals. Talkdesk CX Cloud will provide the organisation with an AI-powered, modern, cloud-based contact centre platform. Additional applications will ensure customer service agents have the tools and support to deliver seamless CX.
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Talkdesk Workforce Management will improve performance management and create efficiencies in the contact centre through automated customer service agent scheduling. Whereas, Talkdesk Cases will consolidate every customer conversation into a single omnichannel ticketing system to increase productivity and personalised service.
With Talkdesk Premium Care, Dennemeyer will benefit from specialised training, guidance, expertise, and 24×7 assistance to confidently deploy and benefit from the full power of the Talkdesk contact center solutions.
Dennemeyer plans to expand its implementation of contact centre tools to leverage the power of generative AI (GenAI). The company recognised that Talkdesk is at the cutting edge of AI in the contact centre market and is perfectly positioned to help scale the Dennemeyer contact centre as its CX needs grow.
