Talkdesk and Cognizant Team Up
The relationship combines innovative AI solutions and industry-specific clouds from Talkdesk with Cognizant to offer advanced CX offerings to enterprise companies worldwide.
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Talkdesk, a global provider of AI-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.
Al Caravelli, Senior Vice President of Partnerships and Alliances at Talkdesk, said, “We are delighted to partner with Cognizant to continue our global growth momentum. GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organisations trust Cognizant to help them modernise and transform their customer experience, and through this collaboration, we look forward to bringing our genAI offerings to more enterprises.”
Sandra Notardonato, Senior Vice President of Alliances and Partnerships at Cognizant, said, “Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact centre solutions. Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centres and customer experience through personalised, intelligent service and operational efficiencies.”
Also Read: Cognizant Partners with Telstra to Enhance CX
Zeus Kerravala, Founder and Principal Analyst at ZK Research, said, “Decisions about investing in AI can be complex and challenging. Combining AI-first customer experience solutions from Talkdesk with Cognizant’s global consulting and transformation leadership will help enterprises realise the benefits of CX innovation faster and more efficiently. It’s a great partnership for both companies and their customers.”
The initiative combines Cognizant’s deep consulting, technology modernisation, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact centre as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.
The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings. This joint approach will accelerate Talkdesk recognition and growth with large enterprise organisations and support Cognizant’s goal of increasing its CX footprint globally.
