Perficient, Salesforce Partner to Power Agentic Enterprises
Together, Perficient and Salesforce are making a joint commitment to help businesses evolve into agentic enterprises to enhance employee performance, unify data, accelerate decision-making, and deliver more personalised CXs.
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Perficient, a global consultancy helping enterprises implement AI-driven solutions, has announced a strategic partnership with Salesforce. This unique partnership has been developed to capture a pivotal opportunity as AI drives a seismic shift across industries.
Together, Perficient and Salesforce are making a joint commitment to help businesses evolve into agentic enterprises to enhance employee performance, unify data, accelerate decision-making, and deliver more personalised customer experiences.
For more than a decade, Perficient has been a part of the Salesforce ecosystem, helping organisations lead AI-powered transformations as a consulting partner.
This partnership reflects a robust and reciprocal agreement with strong alignment across all facets of each organisation, including executive leadership, sales, marketing, and technology.
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It signifies a shared, multi-year vision to help clients harness the full potential of AI-first, agentic solutions, like Agentforce, to drive transformation at scale.
“AI is altering business models and customer expectations, and today’s organisations need proven capabilities to navigate this revolution,” said Miguel Milano, President and Chief Revenue Officer, Salesforce.
“Perficient is a trusted Salesforce partner delivering with agility on a global scale. Our collaboration combines the powerful AI capabilities of our platform with Perficient’s expertise in industry processes, data, and engineering.”
“Together, we’re helping enable the agentic enterprise, so organisations can operate faster, smarter, and with greater customer-centricity.”
Perficient and Salesforce will help clients set a new standard for achieving business results with AI.
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By modernising traditional CRM using AI-first technologies such as Data Cloud, the foundation that powers Agentforce with a unified, real-time view of all enterprise data, and Agentforce, organisations will deliver more personalised experiences for their customers and their employees, enable real-time collaboration, and unlock the full value of their long-term technology investments.
Perficient and Salesforce’s AI-powered alliance ignites a new era, helping clients realise the value of Salesforce’s trusted agentic AI platform, providing key business benefits, including:
- Unified Data and AI Strategy: Clients will harness the full potential of the Salesforce platform to unify fragmented data, enabling AI-powered insights and personalised customer experiences across every touchpoint.
- Accelerated Time-to-Value with Trusted AI: Organisations will rapidly deploy intelligent agents and predictive models that automate workflows, reduce costs, and enhance decision-making.
- Grounded AI Powered by Clean, Connected Data: Customers will harmonise decades of customer and company data to fuel more accurate, transparent, and secure AI outputs.
- Industry-Tailored Innovations at Scale: Clients will be empowered to build scalable, AI-first ecosystems that drive growth, improve customer satisfaction, and future-proof operations.
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Beyond co-creating AI-first customer solutions with Salesforce, Perficient is also deploying multiple Agentforce agents across its own enterprise. The firm expects to achieve top-line and bottom-line benefits via agents designed to:
- Streamline and simplify end-to-end B2B processes with the Pursuit Intelligence Agent, Sales Coach Agent, and Proposal Support Agent
- Automate lead generation and nurture initiatives, with the Sales Analytics Agent, SDR Agent, and Marketing Campaign Agent
- Transform the employee experience with the Enterprise Knowledge Agent
“We’ve created a special partnership with Salesforce, which is about practically building the agentic enterprises of the future,” said Yusuf Tayob, CEO, Perficient.
“Together, we asked the world’s most innovative brands what they seek to achieve with AI, and then we’ve used their feedback to construct an integrated approach to deliver tangible value and committed outcomes.”
“Our symbiotic relationship, from how we will jointly invest, integrate our teams, and be each other’s best credentials, taps into the market-leading technology that comes with the Salesforce platform and the deep industry and technical capabilities that Perficient brings at scale to drive client success.”
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