InterVision Adds Amazon Connect To Enhance Omnichannel CX

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InterVision, a strategic IT service provider and AWS Premier Consulting Partner has announced the addition of Amazon Connect into its Unified Communications solution portfolio of Amazon Web Services (AWS) offerings.

By combining nearly 20 years of communications and proven cloud solutions delivery experience with Amazon Connect, InterVision has expanded its cloud-based contact centre solution for mid- to enterprise-sized organisations, empowering them to deliver a better customer experience on any channel while saving up to 80 per cent compared to traditional contact centre solutions.

Many technology teams are pressured to provide reliable, feature-rich, and flexible contact centres that meet customer and marketplace demands at mindful price points.

Amazon Connect—designed from the ground up to provide omnichannel customer experiences with a pay-for-what-you-use model—provides a seamless experience for business agents and customers. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools. Amazon Connect simplifies contact centre operations, improves user efficiency, and lowers costs.

Also Read: Is Automation Killing the Contact Centre?

“It’s common sense for us to expand InterVision’s legacy of simplifying and unifying collaboration technologies by adding Amazon Connect to our AWS portfolio of offerings,” says Jonathan Lerner, President and CEO at InterVision. “By leveraging InterVision services for Amazon Connect, clients can expect increased agility, scalability, and a competitive edge in their markets. And who says they can’t save money too? Yes, we help all our clients stay cost-optimised.”

With no term commitments, cloud-based infrastructure, and pay-only-for-what-you-use billing, InterVision’s Amazon Connect solution delivers a simplified contact centre that’s fully customised to meet even the most challenging requirements. Plus, InterVision’s deep expertise in hardware and cloud-based communications means that migrations happen in weeks, not months.

To prove that Amazon Connect can benefit business efficiency and save substantial cost, InterVision will offer no-cost proof-of-concept sessions to all interested organisations for a limited time.

Also Read: 63% CX Professionals Say Agents Lack Skills to Maximise AI