Fabletics Partners with Iterable for AI-Powered CRM
By consolidating all CRM touchpoints within Iterable, Fabletics has created a 360-degree customer view, enabling smarter decision-making and more effective omnichannel execution.
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Fabletics, a fashionable, high-performance active and lifestyle wear brand, has partnered with Iterable, an AI-powered communication platform, to elevate its customer engagement strategy.
By integrating Iterable’s AI-powered automation into its customer relationship management (CRM) approach, Fabletics has enhanced personalisation, optimised messaging, and streamlined communication across multiple channels, enabling the brand to break down traditional silos and put customers at the center of every interaction.
“The future of lifecycle marketing lies in understanding consumers’ needs and engaging with them in meaningful ways, especially in today’s mobile-first world. Iterable has been an invaluable partner in helping us achieve this,” said Adrian Rohr, VP of CRM at Fabletics.
“Our collaboration with Iterable has enabled us to adopt a message-first approach, optimising the shopping experience for mobile and beyond while strengthening our connection with our audience—ultimately driving higher engagement and better results.”
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Breaking Down Silos for True Omnichannel Success
Since first partnering with Iterable in 2023, Fabletics has consolidated its CRM tools into a unified AI-powered platform, eliminating disconnected tools and cumbersome manual processes. This integration has enabled the brand to seamlessly coordinate campaigns across email, SMS, push notifications, and in-app messaging—delivering real-time personalisation at scale with Iterable’s AI Suite.
The impact of this integrated approach is clear: Fabletics’ data shows that customers with two or more marketing opt-ins are 2.5 times more valuable than those with none, proving the power of its cross-channel, AI-driven engagement.
The results demonstrate that Fabletics has not only improved execution speed and efficiency but also strengthened customer relationships. This integration has enabled the brand to seamlessly coordinate campaigns across email, SMS, push notifications, and in-app messaging—delivering real-time personalisation at scale with Iterable’s AI Suite.
Capitalising on Key Marketing Trends Reshaping the Industry
Since partnering with Iterable, Fabletics has transformed its CRM approach and positioned itself at the forefront of key trends shaping the retail industry:
- Rise of SMS and Push Notifications: As email inbox placement becomes more competitive, SMS and push notifications are emerging as high-impact communication channels. Fabletics leverages AI-driven channel optimisation to enhance direct-to-consumer engagement while maintaining a seamless, multi-channel experience.
- AI-Driven Decision Making: With consumer expectations for personalisation at an all-time high, Fabletics uses AI to analyse purchase history, browsing behavior, and engagement patterns. This data informs optimal send times and channel selection, increasing relevance and conversion rates.
- Strategic Message Suppression: To prevent over-messaging and subscriber fatigue, Fabletics employs AI-powered suppression strategies. By automatically pausing promotional messages for recent purchasers, the brand maintains engagement while reducing opt-outs and improving customer retention.
- Centralised Customer Data: A key factor in AI success is data unification. By consolidating all CRM touchpoints within Iterable, Fabletics has created a 360-degree customer view, enabling smarter decision-making and more effective omnichannel execution.
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Future Innovations
Fabletics plans to expand its AI-powered marketing strategy with additional Iterable features, including Frequency Optimisation, Predictive Goals, and Brand Affinity Insights. These innovations will further enhance their ability to deliver relevant content to customers while optimising marketing resources.
“We’re just scratching the surface of what’s possible with Iterable,” Rohr said. “As AI technology continues to evolve, we’ll be able to create even more personalised, relevant experiences for our customers across all touchpoints.”
