Alchemer Unveils Expanded AI Capabilities in Alchemer Pulse
Purpose-built AI platform Alchemer Pulse dramatically reduces feedback analysis time and quickly delivers measurable business outcomes.
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Alchemer, a company in customer experience and feedback technology, has announced an expansion of AI capabilities in Alchemer Pulse, an AI-powered insights automation platform that transforms open-text customer feedback from anywhere into actionable intelligence.
Organisations are drowning in unstructured feedback from surveys, support tickets, app reviews and more. Teams spend hours manually reviewing and coding thousands of comments, only to end up with inconsistent data, slow insights, and often-overlooked trends and opportunities.
Alchemer Pulse solves these challenges with purpose-built AI and machine learning models trained exclusively on an organisation’s own data, language and context.
Alchemer Pulse quickly, securely and accurately synthesises a vast number of open-text comments across multiple languages, automatically classifying each response across themes and sentiment to show precisely what’s driving customer satisfaction, spot trends, and prioritise fixes and features.
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With purpose-built AI from Alchemer, results are tailored for specific business needs. For example, Pulse includes optimised tagging and theming for open text and is built for scale. It handles a vast number of comments (e.g., multi-language, misspellings, short mobile replies), where free, off-the-shelf chat tools hit context limits and drop details.
Additionally, Pulse applies purpose-built AI to deliver consistent trend tracking by using a stable, business-specific theme model, so month-over-month comparisons are trustworthy.
“Alchemer Pulse represents the next chapter of our AI journey,” said Ryan Tamminga, Senior Vice President, Customer Success and Product, Alchemer.
“It gives organisations the clarity they need by uncovering the ‘why’ behind customer and employee feedback, transforming unstructured comments into meaningful, contextual and secure intelligence. This is AI with purpose, built to empower faster decisions, stronger relationships and measurable business outcomes.”
Alchemer Pulse helps organisations understand the nuance of customer sentiment and provide reliable insights at scale.
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New AI-enabled features include:
- Observations dive deeper into individual themes to uncover nuanced customer phrases such as “refund not received” or “label won’t print” that reveal specific pain points and emerging trends.
- Highlights deliver executive-level reporting that automatically summarises key findings, providing concise, actionable intelligence for leadership teams.
- An ask-the-data conversational AI experience allows users to query their data in natural language and receive instant, context-rich answers.
From onboarding to analysis, Alchemer Pulse is designed for ease of integration and use, resulting in faster business impact.
It synthesises data from Alchemer Survey, help desk tools like Zendesk or Freshdesk, and public channels such as the App Store, Google Play, Trustpilot and other sources, consolidating every voice into one clear, unified view.
This dramatically reduces analysis time and quickly delivers business value for customers, including Bethink Labs, BMO, Generac Power Systems, GitHub, Harbor Freight, Ikon Pass and thousands more.
The new AI capabilities in Alchemer Pulse are available now for select customers and will be available to all customers in early Q1 2026.
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