eMazzanti Technologies Unveils eBot, Built on Microsoft Copilot Studio

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eMazzanti Technologies, a Managed Services Provider (MSP), has announced the launch of eBot, an intelligent AI-powered assistant designed to improve IT support by delivering instant assistance to common technology queries. 

Built on Microsoft Copilot Studio and seamlessly integrated into Microsoft Teams, eBot provides 24/7 expert-level guidance while reducing support ticket volumes and enhancing user productivity.

eBot represents an advancement in automated IT support, offering immediate responses to user questions by accessing curated knowledge bases and providing step-by-step troubleshooting instructions. 

From resolving Outlook sync issues to navigating complex Excel formulas, eMazzanti AI-powered assistants streamline technology interactions across the entire Microsoft 365 ecosystem.

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“AI agents are transforming how businesses handle routine tasks and technology support,” said Carl Mazzanti, President and Co-Founder of eMazzanti Technologies. 

“Our eBot demonstrates the power of intelligent automation to connect disparate technology areas and deliver expert guidance instantly. This is not just about answering questions—it is about creating a seamless, efficient support experience that empowers users and frees IT teams to focus on strategic initiatives.”

Real-World Business Impact

eMazzanti eBot delivers tangible benefits, solving multiple business needs. 

For example, when employees encounter email synchronisation issues in Outlook, the Agent provides immediate step-by-step cache-clearing instructions, eliminating wait times and allowing workers to resume productivity within minutes instead of waiting hours for IT support.

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Similarly, when staff members struggle with complex data analysis in Excel, eBot offers real-time guidance on formulas and calculations, enabling employees to complete critical reports and analyses without delays. 

This instant assistance translates directly into improved efficiency and reduced frustration across the organisation.

eMazzanti Technologies offers eBot as a freemium service to existing customers and provides comprehensive support for businesses seeking to develop custom AI agents using Microsoft Copilot Studio. 

eMazzanti professionals are available to help businesses design, implement, and customise AI agents that address their unique operational challenges.

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Built on Microsoft 365’s secure architecture, eBot prioritises data privacy and compliance. All information remains within the client’s tenant with no external data sharing, while role-based access controls ensure only authorised users can interact with sensitive information.

Businesses can also train an eBot to understand their unique HR policies, operating procedures, and documentation libraries, creating a personalised resource tailored to specific organisational needs.

“The real value lies in customisation,” Mazzanti added. “We built eMazzanti eBot with input from all our engineers to serve as an extension of our team. We can work with you and develop a customised bot that is unique to your organisation, so the eMazzanti eBot will eventually be a [enter your company name here] Bot.”

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