Alvaria WEM solutions provide agents with flexible scheduling options, gamification, performance tracking and automated workflows. UJET, a contact centre platform provider, has partnered with Alvaria and Google Cloud to enable contact centres to integrate and leverage Alvaria’s outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform. Alvaria WEM solutions provide […]
A hefty majority, 80 per cent, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72 per cent stated using a chatbot for customer service was a waste of time. Those are top findings from a Uject Inc. research report that polled nearly 1,700 consumers over the past 12 […]
UJET’s AI-modeled Interaction Design for virtual agents helps companies identify the common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution. UJET, providing cloud contact centre solutions, launched AI-Modeled Interaction Design. It will help companies identify and value optimal virtual agent deployments leveraging customer insights to drive enhanced customer […]
This will enable CDW to offer and deploy UJET and Google Cloud’s cloud contact centre solution globally. UJET, a contact center platform provider, has named CDW a Certified Delivery Partner (CDP). This will enable CDW to offer and deploy UJET and Google Cloud’s cloud contact center solution globally. “UJET CDPs are carefully selected and rigorously […]
UJET, a contact centre platform provider, has launched a Certified Delivery Partner (CDP) Program to bring UJET and Google Cloud’s artificial intelligence-powered cloud contact centre solution to more customers across the globe. “Our recent partnership with Google Cloud on their end-to-end Contact Centre AI (CCAI) solution raises the stakes around how a modern contact centre […]
