Talkdesk

Talkdesk, a cloud contact centre solutions provider, introduced Talkdesk Retail Experience Cloud, an artificial intelligence-powered customer service solution specifically made for retailers. Talkdesk Retail Experience Cloud unifies the customer journey across physical and digital channels. It includes the following: Pre-configured retail workflows and scripts; Retail-fluent, pre-trained AI; Proactive real-time reports, dashboards, and insights from the […]

Semafone, the provider of data security and compliance for call and contact centres, announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+ on Talkdesk AppConnect. The new partnership will provide Talkdesk customers with more options for  protecting sensitive customer payment data. Semafone helps organisations meet their Payment Card Industry Data Security Standard (PCI […]

PCI Pal, a provider of secure payment solutions, is working with Talkdesk, a customer experience solutions provider, to provide secure payment options to Talkdesk customers. As a Talkdesk AppConnect partner, PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide. As Talkdesk helps companies build custom contact centre solutions leveraging […]

Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product.  Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone […]

Findings from the report reveal a large gap between organisations’ desire to leverage AI in the contact centre and their ability to manage it effectively.  Customer experience company Talkdesk, Inc. released its new research report, The Future of AI in the Contact Center. The report examines the key drivers and expectations of AI growth between […]