Service Cloud Voice

Kore.ai AgentAssist on Service Cloud Voice will automate manual tasks and support agents in real-time throughout their customer engagement with contextual information and suggestions for the next-best actions. Kore.ai has launched Kore.ai AgentAssist for Salesforce Service Cloud Voice on Salesforce AppExchange, empowering companies to leverage artificial intelligence-powered intelligent virtual assistants (IVAs) to manage their lead […]

Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product.  Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone […]

Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Like all of the b+s Connects product suite, Service Cloud Voice brings together phone, digital channels, and CRM data in one central view for contact centre agents, […]