GenAI

Azerion’s Contextual Intelligence harnesses the power of transformer models and the latest advancements in text vectorisation to deliver unparalleled content classification capabilities.

Companies can deploy, monitor, and fine-tune genAI in their contact centres with no coding experience, eliminate inaccurate and irresponsible AI use and subsequent brand risk, and create personalised experiences for customers.

AutoQA allows businesses to extract quantitative and qualitative signals from customer conversations across channels and languages.

eviivo Concierge leverages the property's accommodations service data to predictively answer guest questions based on commands or directives and provide personalised assistance and recommendations.