experience management

Forsta’s AI agents embed intelligence directly into the research process, from survey setup and metadata management to verbatim analysis and executive-ready reporting.

First Insight has enhanced its Next-Gen Experience Management (XM) platform’s segmentation and marketing capabilities. Users can now create target customer segments and leverage these segments for more accurate marketing. The enhancements include dashboards for tracking and trending key metrics, attributes, and reporting and visibility into per-segment completion status. Also Read: Why Are Marketers Investing in […]

ServiceNow and Qualtrics have partnered to create a joint solution that combines ServiceNow’s digital workflows with Qualtrics’ experience management technology. The partnership will enable organisations to harness and act on customer and employee experience data in the Now Platform, in real time. Organisations can now import customer experience data from Qualtrics into the Now Platform […]

New cloud-based Jahia platform enables customers to unify and leverage content and customer data to deliver engaging, personalized customer experiences faster Jahia Solutions Group, a global provider of digital experience platforms (DXP), today launched an enhanced version of the Jahia DXP.  This cloud-based solution enables customers around the world to better leverage content and customer […]

CoreXM unlocks powerful solutions to help experience management professionals analyse vast amounts of experience data (X-data), improve feedback quality, and take action on insights in real-time. Qualtrics, the leader in customer experience and creator of the experience management category, recently launched CoreXM™, the industry-leading insight solution and foundation of experience management (XM). CoreXM encapsulates all […]