Enhanced CX

Adobe’s applications are also equipped with genAI, enabling Smart to identify customer patterns, boost productivity, and make its marketing campaigns more impactful.

Other Apparent’s clients include Google, Cricket Australia, Sydney Symphony Orchestra and IBM.

RLC Residences will harness the combined expertise of Salesforce and Appistoki to streamline operations and elevate the customer experience.

With Service Intelligence, QLESS customers gain a comprehensive view of their business performance, enabling them to serve more people.

Just Eat Takeaway.com will launch a retail media offering on the order confirmation page tapping Rokt's AI-powered ecommerce technology and global advertising network.

To encourage purchases from first-time visitors, Princess Polly is using Nosto to drive a campaign that triggers a personalised pop-up.

Kapture CX is leveraging Google’s AI capabilities to address the evolving needs of businesses.

The new Monarch membership tier is available by invitation to Changi Rewards members who spend at least S$25,000 in a year at Changi Airport, iShopChangi, or Jewel.

The introduction of Exotel’s local cloud for CX and advanced AI for enterprise communication represents a significant advancement for businesses in Saudi Arabia.

The enhancements equip GoTo Connect with AI-driven customer interaction workflows, actionable customer data, and new tech integrations, enabling businesses to improve their customer experience.