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Gartner Report Says Loneliness Will Be a Contact Center Call Driver
By 2026, 75 percent of customers who call customer service and support will do so out of loneliness, not because they have a customer service issue, which will affect how customer service leaders will need to prioritise customer self-service agent well-being, Gartner predicted in a recent report. “Lonely customers looking to fulfill their interpersonal needs […]