CX Automation

Decagon’s new outbound voice capability enables voice agents to proactively call customers, with voice models fine-tuned to handle the unique technical challenges of outbound calling.

Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface.  Linc has added GPT-3, the generative language model behind OpenAI’s ChatGPT, to its customer experience automation platform to equip retailers with natural conversational customer service support capabilities. Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface. In particular, […]

Tech Mahindra announced a partnership with Yellow.ai. The joint offering will support a diverse set of solutions across a variety of platforms, including, conversational chatbots and voicebots for live chat, email support, and ticket management. These features will support conversational campaigns and surveys, provide analytical insights, and enable customer experience automation and full-stack experience automation. […]