Contact Centre Conversation Mining

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LivePerson Launches Contact Centre Conversation Mining

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LivePerson Launches Contact Centre Conversation Mining

LivePerson, a provider of customer engagement solutions, has launched Contact Centre Conversation Mining, a solution for tracking, measuring, and optimising customer experiences, powered by the Celonis Execution Management System. Contact Centre Conversation Mining helps companies transform conversational analytics into intelligent action. It combines process and conversational data from voice and digital interactions. With Contact Centre […]

Staff Writer

July 26, 2022

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