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CallMiner Integrates With Genesys And Amazon Connect

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CallMiner Integrates With Genesys And Amazon Connect

Integration will help customers take advantage of their CCaaS investments and realise the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments. […]

Staff Writer

August 25, 2022

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