Amazon Web Services at its AWS re: Invent conference, introduced artificial intelligence capabilities for Amazon Connect, its cloud contact centre suite, with features to improve the customer service agent experience and performance. The four core components being introduced are as follows: Forecasting, capacity planning, and scheduling to help teams determine staffing support level needs based […]
Amazon and LuLu Group are combining their best-practice, customer knowledge, logistics innovation, and technology expertise to optimise operations, reduce delivery times, and provide an exceptional experience giving customers in the UAE. Amazon UAE announced the signing of an agreement with LuLu Group, which aims to deliver an elevated online grocery offering for customers in the […]
Vibe Martech Fest’s (VMF) Saudi Arabia edition will take place in-person on October 18 and 19, 2022. Marketing influencer Neil Patel will be headlining the summit Vibe Martech Fest’s KSA edition will be a two-day in-person summit that will engage the marketing leaders’ community in the Kingdom to discuss solutions to the most pressing Martech […]
Fifty per cent of respondents reported an increase in online purchases compared to in-store, with Amazon being their first stop. Feedvisor, the “AI-first” optimisation and intelligence platform for brands and retailers on Amazon, Walmart, and e-marketplaces, released the findings of its 2022 Amazon Consumer Behavior Report. Based on a survey of over 2,000 consumers, the […]
Amazon created tools considering sellers’ feedback and targeted every step of the Amazon sales funnel, from new customer acquisition to increased lifetime value. Amazon introduced a tool that helps sellers optimise the content on product detail pages to drive conversions. Amazon also enhanced the Product Opportunity Explorer and Search Analytics Dashboard with new capabilities that […]
Grocery stores are having a moment. Leading brands are focusing on blending virtual experiences through contactless payments, smart shopping carts that make recommendations, and using robots to automate online orders. Best Buy CEO Corie Barry, in a company-wide earnings call last month, shared how the brand is looking to optimise its workforce, reimagine its physical […]
The automation solution dramatically increases the volume of performing keyword targets and continues to optimise performance Teikametrics, an optimisation platform for sellers on Amazon and Walmart, launched Flywheel 2.0, which automatically optimises keyword targets across multiple marketplaces. Flywheel 2.0 delivers an artificial intelligence-powered targeting algorithm that automatically harvests top-performing keywords across sellers’ marketplaces and then […]
The Free Amazon search trends tool reveals patterns in consumer search behaviour by Brand and Category Momentum Commerce, a digital retail consultancy, announced the launch of its Amazon Search Trends Tool. The free interface provides comprehensive views into what search terms are most associated with a certain brand’s products on Amazon, what search terms present […]
With customer expectations regarding services soaring high in 2022, it has become necessary for applications to offer clean and fast checkout experiences. Imagine a customer placing an order on an online platform – she immediately expects the chime on mail confirming the order or an SMS doing the same. But, if that does not happen […]
Amazon announced the opening of its largest delivery station in Abu Dhabi. The 4,700-sq-m state-of-the-art delivery station is the second largest in the country and provides same-day and one-day deliveries to customers across the city, including those located in outer areas, such as Al Samha, Al Shawamekh, Yas and Saadiyat Islands, Bani Yas, and Al […]
