Jack Henry Selects boost.ai to Deliver AI Agents in Banking
Jack Henry selected boost.ai AI agents for its security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process.
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boost.ai, a developer of AI agents for regulated enterprises, has announced a new collaboration with Jack Henry to deploy secure, enterprise-grade, conversational AI within Jack Henry and its extensive network of financial institutions across the US.
As a trusted technology solutions and payment processing provider for approximately 7,500 banks and credit unions, Jack Henry selected boost.ai for its security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process.
This strategic alliance will enable Jack Henry to deploy AI agents for their contact centre clients that specifically address the unique challenges faced by enterprises operating in highly regulated industries, unlocking enhanced 24/7 self-service capabilities while remaining fully compliant.
Financial institutions today face mounting pressure to deliver fast and always-on service securely, meeting rising customer expectations without compromising on regulatory responsibilities.
For service providers such as Jack Henry, this problem is further exacerbated by the need to scale this solution across thousands of live use cases. By implementing boost.ai’s solution, Jack Henry can automate user authentication, among other repetitive tasks, freeing up valuable time for human agents.
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“For over a decade, we’ve developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the CX for enterprises such as Nordea and DNB,” said Jerry Haywood, CEO of boost.ai.
“Jack Henry’s decision to work with boost.ai reflects a significant shift in the US AI market, as they have placed their confidence in us to deliver AI agents that are both powerful and compliant, modernising everyday interactions without compromising customer privacy or trust.”
The initial rollout will focus on automating user authentication and handling the five most common client inquiries received by Jack Henry’s call centre. This is expected to automate nearly 32% of total call volume, saving around 4,500 hours each month and allowing live agents to concentrate on more complex issues.
As a metrics-driven organisation, Jack Henry sees these time savings as a way to strengthen customer service and plans to extend the partnership to include boost.ai’s agent assist capabilities in the near future.
“We’re unwavering in our commitment to technology that is safe for our enterprise clients and their users,” said Mark Hampton, Managing Director of Jack Henry’s Customer Success Group.
“While we’re committed to delivering new solutions that can revolutionise the customer experience, our threshold to adopt AI agents was no different than any technology before it.”
“boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless.”
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