AI innovation

The company also expanded its platform with Headless Forethought and Custom Insights, giving enterprises a unified way to deploy, govern, and measure AI across all CX channels and systems.

The acquisition will enhance the Khoros product suite with advanced AI capabilities, delivering smarter, more engaging customer experiences across every digital touchpoint.

The guide introduces a simple, progressive framework of generative AI adoption that business leaders can follow to ensure their organisation's AI capabilities.

The Lab will lead the development of scalable genAI solutions across critical business areas, including agentic systems.