ENGAGE Unveils AI Employee Named Athena

ENGAGE-Unveils-AI-Customer-Service-Virtual-Employee-Named-Athena

The AI functionality enables Athena to learn and enhance her intelligence the more she interacts with people, improving her performance and responding more naturally to conversational prompts

ENGAGE XR Holdings Plc, a virtual reality technology company and provider of virtual communications solutions in the metaverse, announced the launch of Athena, an augmented reality (AI) employee that integrates AI into a virtual reality (VR) environment for ENGAGE enterprise clients. Athena takes the concept of customer service chatbots to the next level using Open AI programs ChatGPT-3 and DALL.E, allowing enterprise clients to have full, interactive conversations with the avatar within the ENGAGE metaverse.

“The launch of Athena is going to open up endless possibilities for enterprise clients and change the future of the metaverse,” said David Whelen, CEO and Co-founder of ENGAGE. “With just a prompt or two, users can have full conversations with Athena inside the ENGAGE platform and ask her just about anything, from completing simple tasks and answering basic questions to creating complex and unique installations within the metaverse.”

Traditionally, customer service chatbots are software or computer program interfaces that simulate human-like conversations via text or voice interactions. Up until now, chatbots have been programmed using keywords and preset scripts, which can limit their functionality and usefulness. Athena’s AI takes the customer service chat functionality further for ENGAGE Link users. Athena can provide advice, answer questions, source media for playback, create AI imagery, find 3D objects, create sticky notes, and interact with key functions of the platform. This is all done via an animated avatar body giving people who interact with Athena the sense they are speaking with a real person. The AI functionality also enables Athena to learn and enhance her intelligence the more she interacts with people, improving her performance and responding more naturally to conversational prompts.

“We named ENGAGE’s companion, Athena, after the Greek goddess of wisdom, handicraft and practical reason,” said Whelan. “As our clients continue to interact with Athena, she will expand her intelligence with each prompt and conversation. The introduction of Athena is only the beginning of an extensive roadmap we have planned for AI metaverse applications.”

Over the coming weeks, engineers at ENGAGE will be adding more functionality and connectivity to Athena, utilising different AI programs. She will be given access to hundreds of technical documents training her to become an expert on the ENGAGE platform and helping to enhance her responses to become more human-like.

ENGAGE XR plans to provide custom AI employees for its enterprise clients at a premium in the future. Each custom avatar will be tailored with a unique personality and will be provided with all the technical knowledge they will need to support each individual company’s goals and tasks. The avatars will be able to take on a host of client-facing tasks, which include tech support, training, education and moderation.