TTEC Establishes CX Delivery Centre in Cape Town
This expansion enables TTEC to continue providing exceptional customer experiences to its global clients.
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TTEC Holdings, a global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa.
Adam Foster, President of TTEC EMEA, said, “We are adding to TTEC’s growing delivery capabilities in Africa with this exciting new delivery centre. South Africa has become a premier onshore and nearshore delivery location thanks to a talented, educated workforce, and this expansion enables TTEC to continue providing exceptional customer experiences to our global clients.”
Mireille Wenger, Western Cape Minister of Finance and Economic Opportunities, said, “We thank TTEC for putting their faith and confidence in this province and in the people of the Western Cape. This investment is appreciated and is in safe hands – in the land of good governance, great skills and great determination. Investments in BPO such as these, are important elements in growing the economy, not only from an investment and exports perspective, but also importantly for skills and career development.”
TTEC is providing CX services to global brands across several industries, including automobile manufacturing, telecommunications, and healthcare. The new Cape Town delivery centre can accommodate several hundred associates.
