The bank of the future will be a digital-first institution that seamlessly integrates technology, innovation, and customer-centricity. It will offer a comprehensive suite of digital services accessible through various channels, including mobile apps, online platforms, and emerging technologies.
This digital transformation is also happening in our non-banking financial institution (NBFI). We are continuously working to enhance our customers’ digital experiences across multiple channels. This includes user-friendly mobile apps and efficient digital application processes, enabling customers to easily access and manage their accounts, make payments, and track their financial activities digitally. Additionally, our customers now have the convenient option of choosing direct payment methods to pay their credit instalments.
At Home Credit, we value personalisation and data-driven insights. Future financing companies will leverage advanced and secure data analytics to offer personalised financial solutions. By analysing customer data, financial institutions can tailor their offerings, recommend suitable products, and provide proactive financial advice and insights to enhance the customers’ financial well-being.
Furthermore, through advanced technology, we can enhance risk assessment and fraud prevention. These technologies can analyse large amounts of data in real time, enabling more accurate credit decisions and enhanced security measures.
We also establish partnerships and integrations with various players in the digital ecosystem to provide customers with comprehensive services. This may include collaborations with e-commerce platforms, point-of-sale systems, digital wallets, digital banking systems, and even insure-tech. By expanding our ecosystem, we can offer a wider range of products and services to meet diverse customer needs.